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Privacy Policy

Your privacy is important to us. Learn how we protect and handle your personal information.

Last Updated: January 15, 2025

Table of Contents

1. Overview

StrengthwithinData ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our website or services.

Key Points:

We only collect information necessary to provide our services, we never sell your personal data, and we use industry-standard security measures to protect your information.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide to us, including:

  • Contact Information: Name, email address, phone number, company name, job title
  • Business Information: Company size, industry, business challenges, automation goals
  • Communication Records: Messages sent through our contact forms, chat widget, or email
  • Consultation Data: Information shared during strategy sessions or consultations
  • Payment Information: Billing details for services (processed securely by third-party payment processors)

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on pages, click patterns, referral sources
  • Location Data: General geographic location based on IP address
  • Cookies and Tracking: Data collected through cookies and similar technologies

2.3 Information from Third Parties

We may receive information about you from:

  • Business partners or referral sources
  • Social media platforms (if you interact with our content)
  • Data enrichment services for business contact information
  • Analytics and advertising platforms

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Provision

  • Providing automation consulting and implementation services
  • Scheduling and conducting strategy sessions
  • Customizing solutions based on your business needs
  • Processing payments and managing billing

3.2 Communication

  • Responding to your inquiries and support requests
  • Sending service updates and important notifications
  • Providing educational content and automation insights
  • Following up on consultations and proposals

3.3 Business Operations

  • Improving our website and services
  • Analyzing usage patterns and user behavior
  • Conducting market research and analysis
  • Preventing fraud and ensuring security

3.4 Marketing (with consent)

  • Sending newsletters and promotional content
  • Personalizing marketing messages
  • Retargeting advertising campaigns
  • Measuring marketing effectiveness

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in:

  • Website hosting and maintenance
  • Email marketing and communication
  • Payment processing
  • Analytics and performance monitoring
  • Customer relationship management

4.2 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our users
  • Investigate or prevent illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information:

5.1 Technical Safeguards

  • SSL/TLS encryption for data transmission
  • Secure data storage with encryption at rest
  • Regular security updates and patches
  • Firewall protection and intrusion detection
  • Access controls and authentication systems

5.2 Organizational Measures

  • Limited access to personal information on a need-to-know basis
  • Employee training on privacy and security practices
  • Regular security audits and assessments
  • Incident response and breach notification procedures
  • Secure disposal of information when no longer needed

Important Note:

While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry best practices.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

  • Request access to your personal information
  • Receive a copy of your data in a portable format
  • Understand how your information is being used

6.2 Correction and Updates

  • Correct inaccurate or incomplete information
  • Update your contact preferences
  • Modify your communication settings

6.3 Deletion and Restriction

  • Request deletion of your personal information
  • Restrict processing of your data
  • Object to certain uses of your information

6.4 Marketing Communications

  • Unsubscribe from marketing emails at any time
  • Opt out of promotional communications
  • Withdraw consent for marketing activities

To exercise these rights, please contact us using the information provided in Section 12.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

7.1 Types of Cookies We Use

  • Essential Cookies: Necessary for basic website functionality
  • Performance Cookies: Help us understand how visitors use our site
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used for advertising and remarketing purposes

7.2 Managing Cookies

You can control cookies through your browser settings:

  • Block all cookies or specific types of cookies
  • Delete existing cookies from your device
  • Set preferences for future cookie acceptance
  • Receive notifications when cookies are being set

Note that disabling certain cookies may affect website functionality and your user experience.

8. Third-Party Services

Our website and services may integrate with third-party platforms and services:

8.1 Analytics Services

  • Google Analytics for website traffic analysis
  • Performance monitoring tools
  • Heat mapping and user behavior analysis

8.2 Marketing Platforms

  • Email marketing services (e.g., Mailchimp, HubSpot)
  • Social media advertising platforms
  • Customer relationship management (CRM) systems

8.3 Communication Tools

  • Live chat and messaging platforms
  • Video conferencing services
  • Calendar scheduling tools

These third-party services have their own privacy policies and terms of service. We encourage you to review their policies to understand how they handle your information.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

9.1 Retention Periods

  • Contact Information: Retained while you remain a client or prospect, plus 3 years
  • Service Records: Maintained for 7 years for business and legal purposes
  • Marketing Data: Retained until you unsubscribe or object to processing
  • Website Analytics: Anonymized after 26 months

9.2 Secure Deletion

When information is no longer needed, we securely delete or anonymize it according to industry standards and legal requirements.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place:

  • Data processing agreements with international vendors
  • Compliance with applicable data protection frameworks
  • Implementation of appropriate technical and organizational measures
  • Regular monitoring of international data transfers

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

11.1 Notification of Changes

  • Post updated policy on our website with revision date
  • Send email notifications for material changes
  • Provide notice through our website or services
  • Allow reasonable time for review before changes take effect

11.2 Continued Use

Your continued use of our website or services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Contact Information

Email: privacy@strengthwithindata.com

Phone: (855) 957-3131

Mail:
Strength within Data
Attn: Privacy Officer
Brooklin, ON L1M 1H3
Canada

We will respond to your privacy-related inquiries within 30 days of receipt.

Additional Information

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will delete that information promptly.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information about exercising these rights.

European Privacy Rights

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.